Where is the office located?
We are located at 30 North Hill, Plymouth, PL4 8ET. Opposite the University of Plymouth’s reservoir and just down from the SPAR shop.
Do you take on non-students?
The majority of our portfolio is for students at the University of Plymouth and the Arts University Plymouth. However, we do offer a small range of residential properties for post-graduates and professionals.
Where are your student properties located?
We have student properties across the centre of the city University of Plymouth and the Arts University Plymouth.
Do you take deposits?
In the majority of cases, yes a security deposit is requested and registered with the relevant government deposit protection scheme. More details can be requested when viewing and booking a property.
Do I need to have a guarantor?
Yes, we do require a guarantor who is a UK based homeowner and earns over £25,000 per year.
What if I am a student without a UK-based home-owning guarantor?
If you do not have a UK-based home-owning guarantor you can either pay the rent in full at the start of your tenancy, or, you can use a company, such as Canopy or Housing Hand, where you can pay a sum of money (similar to insurance) and they will act as your guarantor.
How often do I pay rent?
The preferred method for rent payments for students is termly coinciding with student finance. Monthly installments can be made via GoCardless direct debit. Please let us know if this is how you would prefer to pay.
How do I pay my rent?
As part of the booking process you will receive a rent schedule from us. This will provide you with the relevant bank details in order to pay your rent. When you make your payment please make sure you put the relevant detail in the reference section that we put into the rent schedule.
What are the tenancy lengths?
Dependent on the property you book with us, the tenancy lengths vary between 48 weeks and 52 weeks.
How do you report maintenance?
We have an in-house maintenance team and you will be given the details of how to contact them upon moving in. The primary route for informing them (and us) of a maintenance issue is via our maintenance page on our website.
Are bills included?
Our student properties offer both inclusive of bills and exclusive of bills, depending on the property. The properties that are inclusive include the bills for Broadband, Water, Gas and Electric. Some properties have a combination of utilities such as just broadband and water.
Furthermore, our exclusive properties either contain no bills, Broadband only, or Broadband and Water bills. This will be indicated on the individual property.
How can I book a student property with you?
When you view a property on our website, you will see a contact form labelled ‘Enquire or Book this property‘. Simply complete the form, then click send. We will get back to you soon with the next steps.
I am locked out of my room, how do i get in?
At the start of your tenancy you will receive the a ‘Welcome’ email. Within which will be a section on how to report maintenance, or if it is an emergency, then you can use the contact details provided.
If the requirement is out of office hours or on weekends there may be a charge which can be discussed with your point of contact.
What if I break or lose my key?
If you break or lose your key please report this as soon as possible due to security issues. There will likely be a charge to have the new keys replaced. Please check your tenancy agreement for details.
