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Frequently Asked Questions

Where is the office located?

We are located at 30 North Hill, Plymouth, PL4 8ET. Opposite the University of Plymouth’s reservoir and just down from the SPAR shop.

Do you take on non-students?

The majority of our portfolio is for university students, however, we do offer residential properties for post-graduates and professionals.

Do you take deposits?

No, we do not take a deposit. However, we do take a holding payment of £250 once you make a booking. This payment is deducted from your rent.

Do I need to have a guarantor?

Yes, we do require a guarantor who is a UK based homeowner and earns over £18,000 per year.

What if I am a student without a UK-based home-owning guarantor?

If you do not have a UK-based home-owning guarantor you can either pay the rent in full at the start of your tenancy, or, you can use a a company, such as Housing Hand, where you can pay them a sum of money and they will act as your guarantor.

How often do I pay rent?

The preferred method for rent payments for students is termly coinciding with student finance. In certain circumstances there is also the option to pay your rent by monthly installments over a set period.

How do I pay my rent?

As part of the booking process you will receive a rent schedule from us. This will provide you with the relevant bank details in order to pay your rent. When you make your payment please make sure you put the relevant detail in the reference section that will be provided by us.

What are the tenancy lengths?

Dependent on the property you book with us, the tenancy lengths vary between 50 weeks and 52 weeks.

How do you report maintenance?

We have an in-house maintenance team and you will be given the details of how to contact them upon moving in.

Are bills included?

Our student properties offer both inclusive of bills and exclusive of bills, depending on the property. Our properties which are inclusive include the bills for Broadband, Water, Gas and Electric. Furthermore, our exclusive properties either contain no bills, Broadband only or Broadband and Water bills. This will be indicated on the individual property.

How can I book a student property with you?

When you view a property on our website, you will see a small contact form labelled ‘Book this property’. Simply complete the form, then click send and we will get back to you with the next steps.

I am locked out of my room, how do i get in?

At the start of your tenancy you will receive the contact details of our maintenance team. This will be your point of reference for any issues. If the requirement is out of office hours or on weekends there may be a charge which can be discussed with your point of contact.

What if I break or lose my key?

If you break or lose your key please report this as soon as possible due to security issues. There is a charge of £35 for obtaining replacement keys.

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