Property Maintenance

How to Report Maintenance

Please report all maintenance via the contact form at the bottom of this page. Before you do that, please check the helpful PDF files we have included below.

Upon submitting the form, you will receive a confirmation email. Meanwhile, an email is sent to our maintenance team.

When the maintenance team reply to the received email, the reply will get sent to the email address you provide in the form.

A conversation can then take place to organise the resolution of the maintenance issue.

In Case of an Emergency

If you smell gas

Important! If you smell gas you should contact Wales and West urgently. Their phone number is 0800 111 999. Please also inform us using the contact form further down this page.

Loss of electric

Complete power cut, no electric to any appliances or lighting. Our PDF guide may help. Check the consumer unit (fuse box) to see if any of the circuit switches have tripped. Please also inform us using the contact form further down this page.

Serious leak

If you are experiencing a water leak such as from the roof of the building you live in, then please contact the maintenance team using the phone number the office team sent (check your emails from office@bryceproperties.co.uk) to you at the beginning of your tenancy.


We would appreciated it if you could also complete the form at the bottom of this page. Thank you!

Have you checked these helpful guides?

Here, you will find some helpful files on issues that can often be resolved swiftly by yourselves.

Appliance Guide

Plenty of information to help you get the best out of your appliances

Electrical/Heating/Hot Water Troubleshooting

Some useful tips on troubleshooting electrical, heating, and hot water issues.

Internet Troubleshooting

The different set ups and how to troubleshoot them.

To report a maintenance issue, complete this form

You can upload relevant photos or videos to this form. Max file size is 20MB


Giving each report a subject (i.e. Several issues, Heating, Toilet seat, or Door lock) helps us track each issue.

Max file size is 20MB. You can upload more than one file at a time and can send either images of video files.

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